We hope every customer is satisfied with their purchase. If you are not satisfied with the goods you received, you can apply for a return or refund according to the following policy:
1. Return Period
Customers can apply for a return within 30 days of receiving the goods.
To qualify for a return, the goods must meet the following requirements:
The goods are not intentionally damaged;
They are in normal working condition;
The original packaging and accessories are retained as much as possible;
Valid order information or proof of purchase is provided.
2. Circumstances Where Returns Are Not Valid
Returns or refunds may not be processed in the following situations:
The 30-day return period has expired;
The goods are damaged due to human error;
The goods are missing important accessories or parts;
The goods are not sold by our store.
3. Refund Processing
After receiving and confirming that the returned goods meet the return conditions, we will initiate the refund process.
Refund Processing Time: Within 3 business days
The refund will be returned to the payment method you used when placing the order.
The actual arrival time may vary depending on the processing speed of the bank or payment institution.
4. Damaged or Incorrectly Shipped Goods
If you receive goods that are damaged in transit, have quality issues, or are the wrong item, please contact customer service as soon as possible after receiving the goods and provide relevant photos and order information. After verification, we will assist in arranging a return, exchange, or refund.
5. Clearance Sale Items
Due to operational adjustments and continuous losses, the merchant has decided to clear out inventory at a loss. Some items on the website are being sold at discounted prices to clear stock. Unless otherwise stipulated by law, the return and refund policies listed in this policy also apply to clearance sale items.
6. Shipping Costs
If a return is due to product quality issues, transportation damage, or incorrect shipment, we will bear the relevant return shipping costs.
If a return is requested for personal reasons, the customer may be responsible for the return shipping costs, depending on the specific circumstances.
7. Contact Us
To request a return or refund, please contact our customer service team and provide:
Phone: 6129918828
Address: 1821 5TH ST S, SOUTH ST PAUL, MN, 55075
Email: rick.micek@twiggytable.shop
Order Number
Recipient Name
Description of Problem
Product Photo
We will assist you with the process as soon as possible.
Thank you for your support and trust. We will continue to provide you with high-quality products and services.